Support
Help with Posso
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We usually answer within two working days. Please never send bank details or passwords: we never need them.
Questions
Where is my data?
Only on your phone. There is no Posso account and no Posso server, so we can't see your numbers.
Does Posso connect to my bank?
No. Posso only uses the numbers you type in.
I have a new iPhone. How do I keep my data?
Posso's data is part of your iPhone backup. Set up the new iPhone from a backup of the old one (iCloud or computer), and your data comes along.
How do I export my data?
Settings → Your data → Export your data. You get a file to save wherever you like. Goal photos stay on the phone.
How do I delete everything?
Settings → Start over → Delete all my data on this device. Deleting the app also deletes everything.
How do I cancel Premium?
On your iPhone: Settings → your name → Subscriptions → Posso. Or open your subscriptions on the App Store.
Can I get a refund?
Apple handles payments and refunds. Ask at reportaproblem.apple.com.
I reinstalled Posso. Where is my Premium?
Open Premium in Posso and tap Restore purchases, signed in with the same Apple Account.